Highest Quality Poker Sites For Customer Support
The highest quality poker sites for customer support offer several service methods, such as live chat, FAQ, email, phone and fax. The best online poker sites offer all of these support methods 24 hours a day, 7 days per week. In addition, these top quality poker websites for customer support offer customer service for free, with the only exception being phone support, which may incur a fee depending on the country in which you live.
Live Chat Service
Many of the most advanced online poker sites are now offering live chat as a customer support option. The highest quality poker sites for customer support with live chat staff - friendly, knowledgable support reps that answer your questions in real time via a chat window. This chat window is usually accessible from the online poker site's Contact Us page, and it may also be available in the online poker software itself. Live support is a preferred customer service method for customer support since it's fast, convenient and allows players to save the support conversation and refer to it at a later time.
Email Support
Virtually all reputable online poker sites offer email as a viable customer service channel. Some of the highest quality poker sites for customer support provide email support through a web form embedded on their site, while others offer email addresses by which you can contact staff directly. Some of these online poker sites for customer support provide several different email addresses dedicated to different purposes, such as technical help, downloading and installations, game rules help and reports of suspected player cheating. If an online poker website only offers email support as a service option, then they should answer emails 24 hours a day within a couple hours of the time at which you send the inquiry.
Phone Support
The highest quality poker websites for customer support often offer phone support as a primary customer service avenue. Many poker players prefer phone support, as it allows you to talk to a customer service rep in real time and receive answers to more complicated questions. In many cases, online poker sites will only offer phone support during normal business hours, commonly 9am to 5pm. However, the absolute best poker sites for customer support offer phone support around the clock. Most poker sites with phone support offer this service channel for free to players in certain geographical areas, while the best provide free phone support to all players through a 1-800 number.
FAQ Sections And Easy To Find Answers
Many of the best online poker sites provide Frequently Asked Questions areas directly on their sites, and occasionally through the downloadable poker software they offer. Look for the highest quality poker sites for customer support that regularly update their FAQ as policies, game types and bonuses change. If the sites you're considering offer extensive FAQs, then ensure that they're easily navigable and separated into various categories.
VIP Customers Usually Get Fast Help
Some of the highest quality poker sites for customer support provide advanced customer support for high ranking members of their VIP programs. This might include VIP treatment at live events, as well dedicated support technicians available around the clock.
